Office Policies

Please review our policy letter before scheduling your initial appointment.

We look forward to seeing you on your scheduled appointment date. To schedule an appointment call 720-330-9760 or utilize online booking

Most insurance plans are accepted; however, patients are required to obtain a referral and are advised to call the number on the back of their insurance card to verify coverage prior to scheduling. Click here for a complete list of accepted insurances.

Direct any billing related questions to RPM medical billing 303-791-1987.

Policy Letter (important, please read):

West Denver Endocrinology is a "micropractice." Micro-practitioners operate in small unconventional clinics with minimal support staff, relying on computer systems or contract services to manage most tasks outside of direct patient care. By operating in this way, overhead is minimized, efficiency is improved, and the clinician regains time with patients. West Denver Endocrinology’s mission is to enhance and prioritize the clinician-patient element to deliver exceptional medical care that is patient centered, safe, and timely.

West Denver Endocrinology is an adult outpatient Endocrinology specialty clinic. Only endocrine concerns or other metabolic, nutrition, or hormonal abnormalities are addressed. Patients are required to maintain a primary care provider (PCP) to assist in "non-endocrine" healthcare. Patients assume associated risks if they involve an endocrinology clinician in care outside of an endocrinology's clinicians scope of practice.

Only prescriptions necessary for hormone replacement or treatment of endocrine disease are prescribed. West Denver Endocrinology clinicians do not prescribe opioids or benzodiazepine medications.

West Denver Endocrinology clinicians do not offer prescriptions for pork thyroid. Prescriptions for Armour, Naturethryoid, NP thyroid (Natural Porcine thyroid), WP thyroid (Whole Porcine thyroid), or dessicated thyroid extract are not provided.

West Denver Endocrinology LLC is not equipped to handle medical emergencies. For a medical emergency call 911 or report to the nearest emergency room.

Patients are expected to obtain a referral for initial consultation. If health insurance coverage is denied due to failing to get a referral, the patient will be billed the full cost of appointment. To make your visit as productive as possible we may require you to supply test results or medical records or may request records from other (or prior) care providers.

West Denver Endocrinology provides a comfortable waiting room stocked with reading material and refreshments. Although a staff person is not available to greet patients at the door, patients are expected to arrive by their appointment time and make themselves comfortable while waiting for a Clinician. Depending upon patients’ needs a telehealth video chat may be offered in lieu of an in-person appointment. If the appointment type needs to be changed from "in-person" to "telehealth," advance notice is preferred. Out of respect for patients who arrived on time, late arrivals will be asked to reschedule or may choose to be seen after on-time patients have completed their appointments. Patients are expected to attend every appointment as scheduled. You will be billed a $50 cancellation fee if you fail to provide at least 24 hours advance notice of cancellation. Repeatedly arriving late for appointemnts, more than 2 no-shows, failure to attend a new patient consult, or other attendance policy violations may also result in dismissal from West Denver Endocrinology.

Vaccine eligible patients are expected to be fully immunized. West Denver Endocrinology clinicians do not offer vaccine exemptions.

Although a clinician is nearly always available via phone, e-mail, etc..., it is still critically important to follow up with patients face to face (in person or video chat). Please adhere to the recommended visit frequency outlined in your care plan. Prescriptions and test orders will not be provided to patients not attending appointments and some insurers require patients to attend regular clinic visits to receive coverage of medications or medical supplies. Patients who cannot comply with attending recommended appointments or fail to maintain a primary care physician may be asked to find a new Endocrinologist.

It is the patient’s responsibility to ensure timely receipt of all test results. Patient’s will contact their provider within 7-14 days of obtaining testing to receive results (if results are not already received).

72 hours is required for prescription refills. Please be aware of your medication needs and allow time to get your prescriptions filled. Prescriptions are crucial to your health and well-being; please call your pharmacy for your refills well in advance of running low. Be aware that many prescriptions need to be authorized by your insurance company. Authorizations are completed in a timely manner, but it takes days to weeks to receive an insurance authorization.

West Denver Endocrinology will not dismiss a “non-compliant” patient who attends all appointments and demonstrates a genuine willingness to work with a clinician to address and overcome barriers to treatment plan compliance; however, the patient assumes all responsibility for bad outcomes due to non-compliance and any patient who willfully violates West Denver Endocrinology LLC policies, misuses or abuses medication, is verbally abusive to a clinician or staff member, or threatens a clinician or medical assistant will be permanently terminated from care at West Denver Endocrinology LLC.

Fees are billed for all services provided. Patients are expected to check with insurer prior to attending an appointment to verify services are covered. It is the patient's responsibility to ensure that the clinic is kept up to date on patient's insurance information. Prompt payment for services is expected. A fee schedule is available upon request. Patient is expected to pay copay amount deemed owed by insurance company on the day of appointment. Patients also reserve the right to forgo insurance billing and pay self-pay price. Self-pay patients receive a “prompt pay” discount when full payment for services is received on day of appointment. All insurance claims and fees assigned by insurer (such as deductibles, co-insurance, unpaid copays, etc…) are handled by West Denver Endocrinology’s billing service provider (RPM Healthcare billing). A statement will be sent to you. Payment or response is required upon receipt of a statement. Payment plans or other assistance are offered on an as needed basis and partial payments are accepted. Patients who fail to pay or respond to statements for more than 120 days are dismissed from the clinic. Delinquent accounts will be sent to collections (United Resource Systems) and patient will be responsible for all associated fees.

When you book an appointment with us, your consent to abide by clinic policies is assumed. Your compliance with our policies facilitates our goal of providing ideal patient care. Thank you. If you have questions, feel free to call or write.

Contact information

Main phone: 720-330-9760
Mobile phone: 720-447-8837 (sorry, we are unable to accept texts)
Fax number: 888-531-4959
email: WestDenverEndo@myupdox.com

Due to a high call volume, callers are expected to leave voicemail messages. Messages are attended to within 1 to 3 business days. If you are experiencing an emergency or urgency. Please call 911 or your PCP, or report to the nearest ER or urgent care facillity.

Please be advised that the contact form on this website is non-functional. We are not able to respond to messages sent using the website e-form.

Office Hours

If you are a new patient, information may be sent to the office ahead of your appointment in an effort to streamline the check-in process. Please fax documents to 888-531-4959.

Sunday	Closed
Monday	open
Tuesday	open
Wednesday	open
Thursday	open
Friday	open
Saturday	open

Appointments & Cancellations

With the exception of serious emergencies, it is expected that you keep your appointments. If you need to reschedule an appointment, it is necessary that you advise clinic staff at least 24 hours in advance by calling and leaving a message at 720-330-9760. Patients who cancel an appointment with less than 24 hours notice will be billed a cancellation fee. Patients who fail to attend appointments without proper notification of cancellation, may also be asked to find another Endocrinology provider. Your consideration in this matter allows West Denver Endocrinology to accommodate other patients who could benefit from an appointment.

Emergencies

West Denver Endocrinology is an outpatient only Endocrinology clinic. Emergency services are not provided. If you experience a medical emergency, please dial 911 or go to the nearest emergency room.

PLEASE DIAL 911 IF YOU BELIEVE YOU NEED IMMEDIATE EMERGENCY CARE!

WHEN TO VISIT AN EMERGENCY ROOM: GENERAL GUIDELINES

Call 911 or go to an emergency room immediately when someone experiences any of the following:

Inability to swallow or “keep down” essential oral medications (especially for patients requiring hydrocortisone)
Wheezing, shortness of breath, or difficulty breathing
Chest pain
Wounds, skin changes, or injuries accompanied by fever, severe pain, dark discoloration, or joint symptoms
Bleeding that cannot be stopped
Blood in urine, bloody diarrhea, coughing up blood, vomiting blood
Intense abdominal pain
Severe headache or head injury
Fainting or dizziness
Sudden numbness or weakness
Confusion, changes in mental status, or sudden inability to speak, see, walk or move
Uncontrolled high or low blood sugar failing to respond to usual corrective measures or accompanied by changes in mentation, chest pain, abdominal pain, vomiting, shortness of breath, positive ketones, or fruity smelling breath.

The above symptoms list is NOT a complete list. Don’t downplay potentially serious symptoms, if you feel an emergency room visit may be warranted, err on the side of caution and head to the nearest emergency room for evaluation. Also, consider the number of symptoms; multiple seemingly minor symptoms may be significant when they occur all at the same time.

WHEN TO VISIT AN AFTER-HOURS CLINIC OR URGENT CARE FACILITY

If you are needing care right away but symptoms do not meet the above guidelines, you may want to report to an urgent care facility.
If possible, call your primary care provider for advice.
If primary care provider is not available or if you are requiring care outside of your primary care providers usual office hours, report to the nearest urgent care or after-hours clinic.

Payment

My office accepts the following methods of payment for co-payments, deductibles and services that are not covered by insurance:

Visa
MasterCard
American Express
Discover
Personal Check

Payment for services is expected of all patients. Even if you have insurance, you are ultimately responsible for all charges incurred and must pay any balances left unpaid by insurance.

Although we are contracted with most insurance carriers, our services may not be covered by your particular insurance plan or you may owe deductibles or co-insurance. Being referred to our clinic by another practitioner does not guarantee that your insurance will cover our services. We highly recommend you contact your insurance carrier to verify coverage before attending your first appointment.

If you are covered by health insurance, West Denver Endocrinology’s billing service provider (RPM Medical Billing) will bill your insurance if you have provided us with your current insurance information. Patients may alternately choose to provide “self-payment” in lieu of using insurance and will receive a prompt pay discount for providing payment in full at the time of the office visit.

It is the policy of West Denver Endocrinology that co-payments and self-payments are due at the time of service. After your office visit you might also be billed for remaining balances that are outstanding such as deductibles or coinsurance. You will be held accountable for any unpaid balances assigned to you by your insurance plan. Prompt payment is expected.

Patients are expected to respond to all statements in a timely manner. Patients who owe an account balance more than 120 days past due may be dismissed from the practice. Also, delinquent accounts are sent to a collection agency (United Resource Systems). Should you experience any difficulty paying for services, please contact us right away. We are happy to offer payment plans or other solutions to avoid delinquent accounts.

Patient Forms

For convenience, office forms may be available to complete prior to your appointment and save time.

Open a word document of new patient forms to view or print by clicking here

Endocrinologist Diabetologist

West Denver Endocrinology & Diabetes

Our Location

Lakewood, Colorado